An email containing a PIN will be sent to the email address you used when you first created your Amazon A to Z account. If you have forgotten your password, you can reset it by clicking the 'Forgot your password?' link on the Amazon A to Z login screen. View the ERC Contact Information section in the FAQ for your region's contact information.

Please contact your ERC if you keep receiving codes that you didn't request. Also, you can reply 'RESUME' to restart Amazon text messages. If you have a USA or Canadian phone number, reply 'STOP' to the message you received to stop any future text messages from Amazon. How do I stop Amazon from sending me text messages? I've received verification codes from Amazon A to Z when I have not requested one. Don't select this option if you are using a public computer or a device that isn't yours. Click the 'Remember this device' checkbox to skip code verification for 30 days. This is for added security to protect your information. Why do I need to enter a verification code each time I log in from the same device? Codes expire every 5 minutes, but you can always request a new code. Otherwise confirm that your email address in your profile is correct. In this case, please call your provider to unblock messages. It is also possible that your Internet Service Provider has blocked Amazon’s emails. Next, check if sender is blocked in your email preferences. Please call your carrier to unblock text messages.įirst, check your spam folder and confirm your inbox is not full. If you have a Canadian phone number, please text 'RESUME' to 262966 to enable text messaging from Amazon.Īlso, it's possible that your mobile carrier has blocked Amazon's text messages. If you have a USA phone number, please text 'RESUME' to 77418 to enable text messaging from Amazon. Otherwise, you may have blocked text messages from Amazon. Please call your carrier to resolve this problem. If you have a prepaid text plan, you may have run out of SMS credits.

Please confirm that the phone number you have selected is capable of receiving text messages and that your cellular plan supports text messages.

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